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Field Operations Manager

Field Operations Manager at Via, Dallas, TX. $55,000-$65,000/year.
Via
On-Site
United States
USD 55,000 - 65,000
Job Description
Via, a company focused on transforming transportation through technology, is seeking a Field Operations Manager for its Transit-as-a-Service (TaaS) Operations team. This role is based in Dallas, TX, and requires full-time in-person presence (4-5 days per week). The Field Operations Manager will be responsible for managing operations using Via's technology platform, ensuring operational excellence, and driving continuous improvement.

What This Role Involves:
  • Ensuring operational excellence and customer experience.
  • Managing driver supply to meet demand.
  • Prioritizing operational issues and implementing solutions.
  • Responding to driver feedback and customer issues.
  • Collaborating with a team to scale operational processes.
  • Analyzing metrics to optimize operations.

Requirements:
  • Alignment with promoting transportation equity and reducing carbon emissions.
  • Self-starter with a high level of responsibility.
  • Track record of end-to-end ownership and hitting KPIs.
  • Team-focused with ownership of work.
  • Experience in project management and customer service.
  • Fluent in English.
  • Based in the Dallas area with easy commute to operation.

What This Role Offers:
  • A generous and comprehensive benefits package, including free medical plans and 401K matching.
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Via

Via is a technology company transforming global transportation through innovative solutions. Specializing in modernizing public transportation systems, Via develops cutting-edge AI-powered software and technology-enabled operations. Their suite of products digitizes, automates, and enables data-driven decision-making for diverse transportation networks, including fixed-route buses, microtransit, and autonomous vehicles. Via's mission is to enhance accessibility to jobs, healthcare, and education while reducing environmental impact. Founded in 2012, Via partners globally to deliver efficient and accessible transit solutions.

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