Field Operations Manager

Job Description

Via, a company transforming transportation through technology, is seeking a Field Operations Manager for its Transit-as-a-Service (TaaS) Operations team. This role is based in Arlington, TX, and requires full-time in-person presence (4-5 days per week). The Field Operations Manager will be responsible for managing daily operations using Via's technology platform, driving continuous improvement, and ensuring operational excellence.Responsibilities include:

• Ensuring operational excellence and customer experience
• Managing driver supply to meet demand
• Prioritizing operational issues and implementing solutions
• Responding to driver feedback and customer issues
• Collaborating with a team to scale operational processes
• Analyzing metrics to optimize operations

Requirements include:

• Alignment with transportation equity and carbon emission reduction
• Self-starter with a high level of responsibility
• Track record of end-to-end ownership and hitting KPIs
• Team-focused individual
• Experience in project management, operational processes, and customer service
• Fluent in English
• Based in the Arlington area

Via offers:

• A generous and comprehensive benefits package, including free medical plans and 401K matching.