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Field Operations Manager

Field Operations Manager at Via, Grand Prairie, TX. $55,000-$65,000/year.
Via
On-Site
United States
USD 55,000 - 65,000
Job Description

Via is seeking a Field Operations Manager for their Transit-as-a-Service (TaaS) Operations team. This role is based in Grand Prairie, TX, and requires the candidate to be in the field 4-5 days a week. The Field Operation Manager will manage operations using Via's technology platform, focusing on daily operations, continuous improvement, and service growth.

Responsibilities:

  • Ensure operational excellence and customer experience
  • Manage driver supply to meet demand
  • Prioritize operational issues and implement solutions
  • Respond to driver feedback and customer issues
  • Collaborate with a team to scale operational processes
  • Analyze metrics to optimize operations

Requirements:

  • Aligned with promoting transportation equity and reducing carbon emissions
  • Self-starter with a high level of responsibility
  • Track record of end-to-end ownership and hitting KPIs
  • Team-focused individual
  • Experienced in project management and customer service
  • Fluent in English
  • Based in the Grand Prairie area

Via Offers:

  • Generous and comprehensive benefits package
  • Free medical plans
  • 401K matching
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Via

Via is a technology company transforming global transportation through innovative solutions. Specializing in modernizing public transportation systems, Via develops cutting-edge AI-powered software and technology-enabled operations. Their suite of products digitizes, automates, and enables data-driven decision-making for diverse transportation networks, including fixed-route buses, microtransit, and autonomous vehicles. Via's mission is to enhance accessibility to jobs, healthcare, and education while reducing environmental impact. Founded in 2012, Via partners globally to deliver efficient and accessible transit solutions.

All Jobs at Via (157)