Carrier Operations Analyst

Vonage is seeking a Carrier Operations Analyst to join their team in Wrocław, Poland. This is a hybrid role. The Carrier Management Team (CMT) aims to deliver quality end-to-end carrier services, supporting SMS and Voice Operations across the company. The CMT Operations team drives revenue and margin growth for the international messaging and voice business, providing administrative support, data analysis, and business process improvement.

This role involves working with existing and new carriers, collaborating with internal teams to drive revenue and support CPaaS reselling projects. The Carrier Operations Analyst II works on various operations-related projects, gaining experience with multiple business scenarios. Vonage was recently acquired by Ericsson, opening new opportunities and project focus.

Role involves:

• Communicating with carriers regarding disputes and cost alignment.
• Analyzing invoices and reconciling against usage records.
• Supporting projects to evaluate carrier changes and their impact on service and cost.
• Collaborating with the BI team to improve reporting.
• Generating regular reports related to CPaaS cost services.

Requirements:

• Knowledge of telecommunications service, invoicing cycles, and cost structure.
• Excellent mathematics and numerical skills.
• Excellent communication, analytical, problem-solving, and interpersonal skills.
• Ability to build reports in BI systems and create SQL queries.
• Bachelor’s Degree in Business, Information Systems, or related field.
• Prior experience (1-2 years) in accounts reconciliation, Financial Management, or Business Analysis.

Vonage offers:

• Discretionary Time Off.
• Private Medical Insurance.
• Educational Assistance Reimbursement Program.
• Opportunities for reimbursement for conferences and trainings.
• Hybrid work.
• Kafeteria.