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Customer Experience Consultant (18 month Fixed Term Contract)

Customer Experience Consultant role at Simpplr, remote in US.
Simpplr
Remote
United States
USD 130,000 - 145,000
Job Description
Simpplr is seeking a Customer Experience Consultant to support their Salesforce to AWS Migration program. The consultant will partner with customer stakeholders to provide the Customer Experience layer during the migration, serving as a trusted advisor and preparing customers for the transition. They will also provide platform training and enablement to ensure a smooth transition to the Customer Success team.

Role Involves:
  • Partnering with customers to support their migration experience.
  • Providing hands-on configuration guidance and best practices.
  • Liaising with the Migration team to support kick-off and migration activities.
  • Conducting internal discovery and strategy discussions.
  • Implementing concurrent projects of varying complexity.
  • Providing best practices guidance and suggested use cases.
  • Defining solutions for standard and unique use cases.
  • Educating and training customers on Simpplr's features and functionalities.
  • Collaborating with Simpplr Migration leadership to evolve the customer experience.
  • Collaborating with Customer Success, Project Management, Product, and Support.

Requirements:
  • 4+ years in employee experience, internal communications, or related field.
  • 4+ years in employee experience platform technologies (Ex. Simpplr).
  • 3+ years of consulting and enablement experience.
  • 3+ years experience in Salesforce or AWS infrastructure.
  • 2+ years of experience working remotely as part of an international team.
  • 2+ years supporting an international customer base and navigating various cultural differences.
  • Strong continuous learning background.
  • Experience using modern intranets or employee experience platforms.
  • Familiarity with support ticketing tools (JIRA, Confluence, Zendesk, Salesforce).
  • Familiarity with project management concepts.
  • Strong analytical skills.
  • Active listener.
  • Able to lead multiple projects concurrently.
  • Able to think creatively and try innovative approaches.

What This Role Offers:
  • Hands-on configuration guidance and best practices to customers.
  • Collaboration with various teams to ensure a seamless customer experience.
  • Opportunity to evolve and scale the migration customer experience.
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Simpplr

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