French/English Help Desk

Job Description

NEORIS, a Digital Accelerator with 20 years of experience, is seeking a French/English Help Desk Agent. The agent will provide first-line support to users, ensuring timely and effective resolution of technical issues. The role involves creating, updating, and closing tickets, performing initial triage, and troubleshooting across various knowledge domains.

Responsibilities:

• Create, update, and close tickets (incidents or requests).
• Provide first response to support requests via phone, email, and chat.
• Perform initial triage and troubleshooting.
• Resolve tickets within scope using experience, knowledge bases, or collaboration.
• Determine impact and urgency of incidents to prioritize accordingly.
• Escalate tickets to higher tiers with complete documentation.
• Validate employee compliance with policies and procedures.

Requirements:

• Fluency in French (MUST) and English.
• Experience in SAP SD Help Desk is a plus.

NEORIS Offers:

• 100% Payroll Scheme
• Legal Benefits
• Benefits Package
• Wellness Program
• Professional Development Plan
• Multicultural Collaboration