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Job Description
Wellhub is seeking a CX Specialist to join their Customer Experience team in Spain. This role involves providing support to users and gym partners in Spain and Germany, leveraging the user experience, answering questions, and managing handover requests. The CX Specialist will also categorize customer interactions to identify areas for process improvement, ensuring service excellence.
Role Involves:
- Identifying and assessing customer needs.
- Managing customer communications via email and chat.
- Providing accurate information and solutions.
- Handling customer complaints and ensuring resolution.
- Building sustainable relationships with customers.
- Managing the CRM system and updating customer records.
- Collaborating with multiple departments.
Requirements:
- Proficient/Fluent level of German and English.
- Previous experience in customer service, helpdesk, or similar.
- Availability to work from 12 PM to 9 PM (Madrid time zone).
- Strong communication and interpersonal skills.
- Detail-oriented with a focus on providing top-quality service.
- Flexible, resourceful, and able to multi-task.
- Positive attitude, proactive, and dynamic.
- Experience with Zendesk is a plus.
What Wellhub Offers:
- Access to Wellhub for employees and their families.
- Additional fitness subsidy.
- Flexible work options (hybrid and remote).
- Home office stipend and monthly flexible work allowance.
- Flexible schedule.
- Paid time off (minimum of 25 days per year).
- Paid parental leave.
- Career growth opportunities.
- Supportive and inclusive work environment.
