Application Support Specialist

FLYR is seeking an Application Support Specialist to ensure the smooth operation of critical software systems in the airline industry. The Application Support Specialist will resolve technical issues and provide support to airline staff and end-users. This role requires advanced English skills and offers a remote work setup with working hours from 17:00 to 02:00 GMT-5.

Responsibilities:

• Respond to and resolve production incidents.
• Prioritize and escalate issues.
• Troubleshoot technical issues reported by airline staff or end-users.
• Collaborate with cross-functional teams.
• Document issue resolution steps.
• Provide technical support to airline staff and end-users.
• Assist in the deployment of software updates, patches, and enhancements.
• Identify opportunities for performance improvement.
• Ensure compliance with industry standards and security protocols.

Requirements:

• 2+ years of overall experience in IT.
• Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
• Proven experience in application support, preferably in the airline industry.
• Familiarity with the incident management process.
• Familiarity with software development methodologies (e.g., Agile, Waterfall).
• Proficiency in troubleshooting and technical problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Ability to read and investigate scripts in XML/Python.
• Basic API knowledge.
• Experience in CI/CD, GIT.
• Basic SQL knowledge.
• Readiness for compensated on-call duties.
• Good English written and verbal communication skills.

FLYR offers:

• Indefinite-term contract
• Private Medical Insurance
• Sodexo Food vouchers
• Bonus for extralegal transport
• 22 days of vacation
• Internal technology training and tech sessions
• Team building events