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Technical Support Specialist (Bilingual - English/Spanish)

Technical Support Specialist at Yext, London, bilingual English/Spanish.
Yext
Hybrid
On-Site
United Kingdom
Undisclosed salary
Job Description
Yext is seeking a Technical Support Specialist to join their team in London. This role involves providing technical support to enterprise clients, troubleshooting issues, and ensuring client satisfaction. The ideal candidate will be proactive, positive, and possess strong problem-solving skills.

Role involves:
  • Providing technical support to enterprise clients via email, phone, and chat.
  • Troubleshooting product and publisher issues.
  • Developing ticket management strategies.
  • Providing platform configuration and data management services.
  • Creating Macros for repeat requests and contributing to new articles on the Help Center.
  • Working with Client Success Managers, Services, and technical teams.

Requirements:
  • BA/BS degree or similar college-level Education or relative Work Experience
  • 1+ years of professional work experience in customer support.
  • Fluency in English and Spanish.
  • Strong proficiency in Excel, SQL is a plus.
  • Knowledge of ZenDesk.

Yext offers:
  • A dynamic environment with opportunities for skill set expansion.
  • A chance to work with a diverse set of enterprise clients.
  • Opportunity to specialize in a product or feature and become a Subject Matter Expert.
  • Hybrid work environment
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Yext

All Jobs at Yext (46)