Oficial de fidelización y análisis

Job Description

Médicos Sin Fronteras (MSF) is seeking a Loyalty and Analysis Officer to join their team in Mexico City. This role is crucial for strengthening long-term relationships with partners and donors, maximizing their donation potential and lifetime value. The officer will support the definition of the loyalty strategy, lead its implementation, and analyze data to optimize strategies.Responsibilities include executing loyalty campaigns, managing call centers, maintaining the CRM, and planning monthly collections. The ideal candidate will have a university degree in Economics, Administration, Marketing, or related fields, with at least two years of experience in loyalty and retention strategies. Advanced knowledge of database management, CRM, and data analysis is essential.MSF offers benefits according to federal labor law, including vacation bonus, social security and holidays. They also offer superior benefits to the law: 25 days of vacation per year, up to 5 days of paid leave per year, additional holidays to those of the law, 30 days of Christmas bonus. Additional benefits: support in minor medical expenses via reimbursement (limited), in accordance with MSF CAMINO policies.

• Supporting the definition and leading the implementation of the annual loyalty plan.
• Adjusting loyalty strategies based on donor behavior.
• Supervising internal and external call centers.
• Managing the area's budget.
• Maintaining the CRM database.
• Analyzing data to inform strategic decisions.

• University degree in Economics, Administration, Marketing, or related field.
• Minimum two years of experience in loyalty and retention strategies.
• Experience in data analysis and CRM management.
• Advanced knowledge of database management and reporting.
• Proficiency in Spanish (C1) and English (B2).

• Base salary of 38,624.00 MXN gross per month.
• Experience bonus of 2% increase in base salary per year.
• Benefits according to federal labor law.
• Superior benefits to law.
• Additional benefits.