Operations Manager

Job Description

Tide is seeking an experienced Operations Manager to drive operational excellence for its business management platform in Bulgaria. The ideal candidate will be a highly capable analyst and problem solver, able to define problems from raw data and find solutions. They will also be a self-starter, able to deal with ambiguity and take responsibility for a significant area of the business with little supervision.

The Operations Manager will report to the Lead Operations Manager Member Support and will work alongside experienced product professionals, data analysts, Member Support, developers, and external parties.

Responsibilities include:

• Creating, updating, and optimising scalable processes
• Analysing operational performance and defining monitoring metrics
• Owning and delivering non-technical projects
• Working with the Lead Operations Manager Member Support on functional strategy and planning
• Dealing with daily escalations on product performance

Requirements:

• C1 or above level of French language proficiency
• B2 or above level of English language proficiency
• 4+ years’ experience in a fast-paced environment, with at least 2 driving operational excellence for consumer products
• Fluency in business analytical tools: Excel, SQL and Looker
• STEM/Economics/Finance degree

What Tide offers:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave
• Share options