Senior Operations Manager

Job Description

Tide is seeking a Senior Operations Manager to join their team in Bulgaria. This role is pivotal in driving the design and evolution of scalable, member-centric processes. The Senior Operations Manager will analyze performance data, lead cross-functional projects, and partner on strategic planning to turn vision into operational reality. They will also manage day-to-day escalations with a strategic lens, spotting patterns and driving systemic fixes.

Role Involves:

• Driving the design and evolution of scalable, member-centric processes.
• Analysing performance data to define key metrics and uncover root causes.
• Leading cross-functional projects across teams and business units.
• Partnering on strategic planning with the Lead Operations Manager.
• Managing day-to-day escalations with a strategic lens.

Requirements:

• C1 or higher English proficiency.
• 6+ years' experience in a fast-paced environment.
• At least 3 years in an operational leadership role.
• Highly organised and systematic.
• Proficient in Excel, SQL, and Looker.
• Analytically rigorous and action-oriented.
• Relentlessly curious and resilient.
• Strong communicator.
• Degree in STEM, Economics, or Finance.

What Tide Offers:

• 25 days paid annual leave.
• 3 paid days off for volunteering or L&D activities.
• Extended maternity and paternity leave covered by the company.
• Personal L&D budget.
• Additional health & dental insurance.
• Mental wellbeing platform.
• Fully covered Multisports card.
• Food vouchers.
• Snacks, light food, drinks in the office.
• WFH equipment allowance.
• Sabbatical Leave.
• Share options.