Senior Sales Engineer

Job Description

Intercom is seeking a Senior Sales Engineer to join their Customer Solutions Team in Dublin, Ireland. In this role, the Senior Sales Engineer will engage with customers as a trusted advisor, playing a key role in defining and demonstrating value throughout the sales cycle. They will partner with Product, R&D, and Engineering to ensure customer needs are at the core of Intercom's AI-powered solutions.Role involves:

• Leading technical discovery to identify customer needs
• Delivering pre-sales experiences, articulating Intercom's value
• Conducting solution reviews and technical sessions
• Designing and leading Proof of Concepts (POCs)
• Serving as the primary resource for RFPs and security questions
• Collaborating with Product and Engineering to represent the customer voice
• Continuously improving processes and building a Sales Engineering playbook
• Committing to customer success and addressing challenges

Requirements:

• Minimum 7 years of experience in a technical pre-sales role
• Experience managing C-Level technical and business relationships
• Strong technical acumen and experience in conducting technical discovery
• Ability to solve problems independently and thrive in collaborative environments
• Proven time management skills in a dynamic team environment
• Demonstrated ability to communicate value proposition throughout the sales cycle
• Experience working with product and engineering teams
• Familiarity with managing POCs, RFPs, and addressing security questions
• Excellent communication and interpersonal skills
• Willingness to travel occasionally

Intercom offers:

• Competitive salary and equity
• Lunch every weekday, snacks, and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance, health and dental insurance
• Flexible paid time off policy
• Paid maternity and paternity leave
• Cycle-to-Work Scheme