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Senior Service Account Manager

Senior Service Account Manager manages customer relationships and post-sales activities.
Pure Storage
On-Site
India
Undisclosed salary
Job Description
Pure Storage is seeking a Senior Service Account Manager to manage and enhance customer relationships, drive post-sales and support activities, and ensure the successful deployment and operation of Pure Storage products and solutions. This role is pivotal in orchestrating the customer experience, particularly in the company's largest and most strategic accounts. The ideal candidate will be a customer advocate with extensive industry-level expertise, a trusted advisor, and a subject matter expert, focused on leading the way to successfully drive customer satisfaction, retention, and business growth.

Role involves:
  • Driving and nurturing customer relationships, accountable for post-sales and support activities.
  • Serving as a trusted advisor, advocate, and subject matter expert for customers.
  • Driving regularly scheduled status calls, providing ongoing status reports summarizing key activities, outstanding issues, and the health and performance of Pure products.
  • Managing service delivery including inventory management, best practice guidance, support engagements, and customer training opportunities.
  • Managing and coordinating Pure implementations within prescribed change control windows.
  • Advocating customer requirements for product features and functionalities, driving their prioritization with Pure's product management and engineering organizations.
  • Guiding and mentoring Service Account Managers.
  • Conducting quarterly onsite or virtual reviews and roadmap discussions.

Requirements:
  • Proven experience in a customer-facing role within the technology or data storage industry, orchestrating large, complex strategic accounts.
  • Strong project management skills, capable of coordinating multiple projects and resources effectively to meet tight deadlines and deliver successful outcomes.
  • Excellent executive-level communication skills and the ability to manage stakeholder relationships effectively.
  • Deep understanding of Pure Storage products and services, or the ability to quickly learn and apply this knowledge.
  • Strong analytical skills and the ability to conduct risk analyses, capacity planning, and other strategic reviews.
  • Ability to influence and collaborate across various internal teams and drive customer-inspired solutions.
  • Expertise in mentoring and guiding junior team members.
  • Bachelor’s degree or equivalent work experience. ITIL, Pure Storage DSA, PMP desired.
  • 8+ years relevant experience (customer-facing, large accounts, industry related)
  • Technical expertise in one of the areas of IT Infrastructure: storage technology, Cloud infrastructure, system or platform engineering, Flash Array technology and wide area of IT general knowledge (software and hardware).
  • 12+ years relevant experience (customer-facing, large accounts, industry related)

Role offers:
  • Opportunities for innovation and growth within a dynamic tech company.
  • A supportive team environment.
  • Flexible time off, wellness resources, and company-sponsored team events.
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Pure Storage

Pure Storage is an innovative technology company that is reshaping the data storage industry. They provide solutions that enable businesses to achieve their objectives. The company fosters a culture of innovation, growth, and teamwork, valuing employees who think critically. Pure Storage is committed to diversity, equity, inclusion, and sustainability, creating a workplace where everyone can thrive. They offer various employee benefits and perks focused on well-being and work-life balance.

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