Customer Success Manager

Job Description

Carta is seeking a Customer Success Manager to join their team in Singapore. In this role, the Customer Success Manager will be responsible for the success and health of assigned clients, developing strategies to increase engagement and revenue, and mitigating churn. They will build consultative relationships with customers, deliver value, share best practices, and act as the voice of the customer internally.Responsibilities:

• Own the success and health of assigned clients.
• Develop consultative relationships with customers.
• Drive product adoption and usage of Carta.
• Drive retention and growth among customers.
• Ensure all customers feel valued.
• Marshal resources internally to resolve customer issues.
• Collaborate with R&D and Customer Support teams.
• Work with cross-functional teams to improve processes.
• Leverage technology to proactively engage with customers.
• Negotiate win-win outcomes.

Requirements:

• More than 3 years prior experience in Customer Success or Account Management, preferably in SaaS.
• Self-starter who thrives in a fast-paced environment.
• Proven ability to build and manage relationships.
• Diplomacy, tact, and poise under pressure.
• High tolerance for ambiguity.
• Growth mindset, proactive approach, and action-oriented mindset.
• Experience with customer success platforms is a plus.

What Carta Offers:

• Opportunity to improve customer retention.
• Chance to secure the future pipeline for new product lines.
• Ability to drive change for the broader company and mission.