Senior Service Desk Associate

Job Description

Spaulding Ridge is seeking a Senior Service Desk Associate to join their Technology and Security team in Chicago. The ideal candidate will be responsible for supporting end users' hardware and software, troubleshooting problems, and monitoring and responding to security incidents in real-time. Role involves:

• Supporting end users' hardware and software
• Troubleshooting problems
• Monitoring and responding to security incidents in real-time
• Documenting troubleshooting resolutions
• Managing IT asset inventory
• Implementing security controls
• Conducting vulnerability assessments and penetration testing
• Monitoring network traffic and system logs
• Providing on-call weekend support

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in cybersecurity or related field
• Minimum 4 years' experience with level 1 and 2 support
• Knowledge of security frameworks such as NIST, ISO, or CIS
• Strong analytical and problem-solving skills
• Experience supporting both Windows 11 and MacOS operating systems
• Experience in Azure Active Directory administration
• Experience supporting and administrating Microsoft 365 environment and productivity applications
• Experience with SharePoint and Team administration
• Experience with Intune and Autopilot administration
• Experience with Jira Software/Service Management, Meraki, PowerShell, Python and HTML is a plus
• Able to travel occasionally to support other office locations
• Must have a valid driver's license and either have or obtain a valid passport

Spaulding Ridge offers:

• Generous time off
• Paid holidays
• Paid parental leave
• A 401(k) with company match
• Highly subsidized health, dental, and vision plans
• Company-paid life and disability insurance
• A monthly allowance for well-being and technology expenses
• Reimbursement for approved learning and development initiatives within defined limits