Senior Process Automation Program Manager

Job Description

Global Healthcare Exchange (GHX) is seeking a Senior Process Automation Program Manager to drive the global process automation strategy from idea intake through delivery. This role involves owning the full automation intake process, prioritizing Jira development work with the Intelligent Process Automation (IPA), AI, and Product teams, tracking business value from initiatives, and ensuring all automation projects are implemented effectively. The Senior Process Automation Program Manager will report project statuses, risks, impediments, and next steps.GHX is looking for someone with strong hands-on skills in program management, business case development, Jira backlog grooming and prioritization, and stakeholder coordination across business, technology, and finance teams.Role involves:

• Managing the end-to-end lifecycle of process automation initiatives.
• Actively managing the IPA & AI development backlog.
• Collaborating with Product Managers, Business Process Owners, IPA Developers, Finance, and Data Science teams.
• Leading the creation of automation business cases.
• Owning and facilitating the Automation Steering Committee meetings.
• Tracking and publishing key automation metrics.
• Promoting, managing, and tracking the Citizen Developer program.
• Ensuring all automation projects follow established frameworks and are fully documented.
• Engaging with external technology partners as needed.

Requirements:

• Bachelor’s degree required; MBA or Engineering Degree preferred.
• 10+ years of combined experience in Product Management, Program Management, or Automation Program Leadership.
• Hands-on experience managing Jira backlogs, writing and grooming user stories, and driving prioritization with technical and business teams.
• Strong financial acumen: proven ability to develop and validate business cases.
• Strong project management skills; able to run meetings, drive decisions, and track commitments across cross-functional teams.
• Experience working in Agile environments and applying Agile practices.
• Excellent communication skills for reporting to leadership and working across business and technology teams.
• Strong skills in Confluence, Jira, and reporting tools like Workboard, Kibana, or similar.

Role offers:

• Opportunity to drive global process automation strategy.
• Chance to work with IPA, AI, and Product teams.
• Involvement in the Citizen Developer program.