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Job Description
WPP is seeking an IT Support Engineer to deliver outstanding on-site support services to WPP employees, agencies, and visiting clients in Mumbai. This role is crucial for maintaining effective and efficient technology operations for WPP ET, providing support for level 1 and 2 issues, and assisting with project work as needed. The IT Support Engineer will report to the Enterprise Technology Operations Lead and collaborate with various teams within Enterprise Technology.
Role involves:
- Providing on-site support to WPP agencies in Mumbai.
- Offering remote support to WPP agencies across the wider region.
- Ensuring IT deskside operations and standard technology services are delivered and supported.
- Developing excellent relationships with the business user base.
- Logging all IT engagements into a ticketing system.
- Onboarding and offboarding employees, including user account administration and asset management.
- Managing level 1 and 2 incident and problem management.
- Deploying hardware and software to end users.
- Managing IT asset procurement, inventory, and lifecycle.
- Supporting IT changes and ensuring support priorities are localized and executed to plan.
Requirements:
- 3 – 5 years in an IT help desk / desk side support role.
- Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology.
- Excellent problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage time effectively and set priorities appropriately.
WPP offers:
- A culture in which people can do extraordinary work.
- The opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
- Unique work and the opportunity to join a group of creative problem solvers.
