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Job Description
WPP is seeking a Senior IT Support Engineer to join their team in Bangkok, Thailand. This role is crucial for the effective and efficient everyday operations of WPP IT, providing reliable support for level 2 and 3 issues and assisting with project work. The Senior IT Support Engineer will report to the IT Service Lead in Melbourne and collaborate with various IT teams.
Role Involves:
- Providing on-site/remote support to WPP agencies in Bangkok.
- Ensuring IT deskside operations and standard technology services are delivered.
- Developing relationships with key internal stakeholders.
- Leading a customer-centered culture and empowering end users.
- Educating the business on IT service usage, policies, procedures, security, and compliance.
- Providing remote support to WPP agencies across APAC.
- Managing onboarding and offboarding processes.
- Handling level 2 and 3 incident and problem management.
- Managing user and office relocations.
- Supervising hardware and software deployment.
- Maintaining Service Desk knowledge base and standard procedures.
- Managing IT asset inventory and lifecycle.
- Supporting global standards and local implementation.
- Supporting IT compliance activities.
- Owning escalation management.
Requirements:
- 5+ years in an IT help desk / desk side support role.
- Cross-platform experience in Windows and Mac.
- Can-do attitude.
- Empathy and effective communication skills.
- Knowledge of when to engage management.
- Excellent relationship-building skills.
- Excellent written and verbal communication skills.
- Ability to work with minimal supervision.
- Effective time management and prioritization skills.
- Ability to maintain professional demeanor under stress.
What WPP offers:
- Passionate, inspired people.
- Scale and opportunity to create and influence projects.
- Challenging and stimulating work.
WPP is an equal opportunity employer committed to fostering a culture of respect and belonging. The company has adopted a hybrid approach, with teams in the office around four days a week.
