Senior IT Support Engineer

Job Description

WPP is seeking a Senior IT Support Engineer to join their team in Kuala Lumpur, Malaysia. The successful candidate will be responsible for the effective and efficient everyday operations of WPP IT, providing on-site and remote support to WPP agencies. This role involves dealing with level 2 and 3 issues, assisting with project work, and collaborating with various IT teams.Responsibilities:

• Provide on-site/remote support to WPP agencies in Kuala Lumpur.
• Ensure IT deskside operations and standard technology services are delivered.
• Develop relationships with key internal stakeholders.
• Lead a customer-centered culture and educate the business on IT services and policies.
• Provide remote support to WPP agencies across Australia and New Zealand.
• Manage user onboarding and offboarding.
• Handle level 2 and 3 incident and problem management.
• Manage user and office relocations.
• Assist with hardware and software deployment.
• Maintain Service Desk knowledge base and standard procedures.
• Manage IT asset inventory and lifecycle.
• Support WPP Global in promoting global standards and local implementation.
• Support local IT compliance activities.
• Own escalation management with third-party suppliers.

Requirements:

• 5+ years in an IT help desk / desk side support role.
• Cross-platform experience in Windows and Mac.
• Can-do attitude and excellent communication skills.
• Ability to build relationships and work with minimal supervision.
• Effective time management and prioritization skills.
• Ability to maintain professional demeanor under stress.

What WPP offers:

• Passionate, inspired people.
• Scale and opportunity for impactful projects.
• Challenging and stimulating work.