Keyholder - Boston Seaport

Job Description

Warby Parker is seeking a Sales Supervisor (Keyholder) to deliver exceptional customer experiences at their Boston Seaport location. This full-time role involves sharing Warby Parker's story, participating in process improvement, and contributing to special projects. The Sales Supervisor will communicate the company's values, promote an inclusive environment, and provide style advice. They will also lead the sales floor, manage front-of-house operations, and conduct team touch-bases in the absence of a manager. The ideal candidate will open and close the store and foster an inclusive culture.

• Communicating Warby Parker's values and brand philosophy to customers
• Promoting an efficient, inclusive, and service-minded retail environment
• Demonstrating exceptional product knowledge and offer thoughtful, honest style advice
• Leading the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
• Opening and closing the store
• Helping foster an inclusive culture by treating customers and colleagues with respect

• Professional retail experience at a customer-focused company
• 6+ months in a management position
• Exceptional interpersonal and communication skills
• Ability to adapt quickly under pressure
• Entrepreneurial spirit and eagerness to learn
• Team player with a passion for helping customers and teammates
• Proactive problem-solver with a positive attitude

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off and paid holidays
• Retirement savings plan with a company match
• Parental leave
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Leave
• Optical Education Reimbursement
• Snack Pantry