Browse All Jobs

SMB Customer Success Manager

Manage SMB customer portfolio, drive retention, and foster growth.
Karbon
On-Site
Philippines
Undisclosed salary
Job Description
Karbon is seeking a SMB Customer Success Manager to manage a portfolio of SMB customers, focusing on achieving key goals like high logo retention. The role involves working efficiently and strategically, using automation tools to deliver value and create wins for customers. The Customer Success Manager will play a vital role in ensuring long-term customer satisfaction, driving retention, and fostering growth across accounts.

Responsibilities:
  • Build and maintain strong customer relationships.
  • Manage a large portfolio of SMB accounts.
  • Oversee onboarding and training.
  • Drive product adoption.
  • Proactively prevent churn and manage renewals.
  • Resolve customer issues.
  • Use customer data and feedback to inform strategies.
  • Work cross-functionally with sales, marketing, and product teams.
  • Identify at-risk renewals and collaborate on corrective action plans.
  • Encourage customer advocacy and support testimonials and case studies.

Requirements:
  • More than 2 years in customer success or account management, ideally in SaaS or technology.
  • Intermediate proficiency in Google Sheets and/or Excel.
  • Proven success in delivering outstanding customer experiences.
  • Excellent presentation skills.
  • Skilled at identifying customer pain points and mapping product features to solutions.
  • Clear, effective communicator.
  • Team-oriented.
  • Experience with Vitally, Salesforce and Slack is highly desirable.
  • Bachelor’s degree in Accounting, Business, Communications, Information Technology, Finance, or Psychology preferred.

Karbon offers:
  • Industry-leading benefits package including medical, dental, and vision insurance.
  • 15 paid time off days per year (includes 5 Karbon Days).
  • 7 Sick leave days per year.
  • Internet and work-from-home subsidy.
  • Discretionary bonus program.
  • Flexible approach to work environment.
  • A culture of open communication and transparency.
Apply Manually

Karbon

Karbon is a global leader providing practice management software for accounting firms. Its cloud platform streamlines workflow and enhances team collaboration. Karbon serves customers across 34 countries, with a distributed team in the US, Australia, New Zealand, Canada, the UK, and the Philippines. The company is known for its rapid growth, top ranking on G2, and a team culture based on strong values.

All Jobs at Karbon (49)