Customer Success Specialist

Job Description

Diligent is seeking a Customer Success Specialist to support customer success functions by providing administrative and implementation support to the team and clients. The Customer Success Specialist will provide first-level technical support, fulfill administrative requests, and manage client sites. Diligent is an AI leader in governance, risk, and compliance (GRC) SaaS solutions.

Role Involves:

• Providing post-sale first level technical support to customers via email.
• Fulfilling administrative requests.
• Populating, updating, and managing client sites.
• Evaluating and reporting on customer satisfaction.
• Assisting with sensitive requests and issue escalations.
• Daily data entry and administration support.
• Using CRM system (Salesforce beneficial).
• Providing support to existing customers.

Requirements:

• 2-4 years of Customer Service/Support/Success experience.
• Degree qualified, preferably in business/languages.
• Experience in administrative work/customer service.
• High energy, positive attitude, and passionate about customer service.
• Process-driven with excellent written and verbal skills.
• Good working knowledge of Excel.
• Ability to work with minimal supervision and in a team.
• Ability to thrive in a fast-moving environment and multitask.
• Professional working proficiency in English.

What Diligent Offers:

• Flexible work environment.
• Global days of service.
• Comprehensive health benefits.
• Generous time off policy.
• Wellness programs.

To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.