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Senior Project Manager, Customer Experience

Senior Project Manager, Customer Experience role at GoFundMe.
GoFundMe
Remote
United States
USD 81,500 - 122,500
Job Description
GoFundMe is seeking a Senior Project Manager, Customer Experience to strategize digital customer success initiatives for the GoFundMe Pro nonprofit customer base. This role involves bridging scalable solutions with high-touch customer engagement and aligning cross-functional teams. The Senior Project Manager will engage with Emerging customers through group presentations and 1:1 calls to boost donation volume.

Responsibilities:
  • Drive the evolution of the high-touch Gross Donation Volume Realization (GDVR) strategy for Emerging customers.
  • Define and implement innovative high-touch engagement strategies.
  • Connect 1:1 with high-touch customers to accelerate campaign launches.
  • Lead cross-functional workshops to influence strategy.
  • Lead the end-to-end project management of Scaled CX product adoption initiatives.
  • Drive product adoption and customer growth by developing strategic content.

Requirements:
  • 5-7 years of experience in digital customer success, enablement, or learning and development.
  • Experience with ClickUp, Salesforce, Skilljar, and designing presentation decks.
  • Bachelor’s degree preferred.
  • Proactively identifies opportunities and challenges.
  • Strong collaborator with influence and alignment skills.
  • Organized and efficient in managing multiple projects.
  • Strategic thinker who balances vision and execution.
  • Adaptable, open-minded, and eager to test new ideas.
  • Self-motivated and resourceful in independent work.

GoFundMe offers:
  • Impactful work in a mission-driven organization.
  • Innovative and collaborative environment.
  • Competitive pay and comprehensive healthcare benefits.
  • Financial assistance for hybrid work and family planning.
  • Generous parental leave and flexible time-off policies.
  • Mental health and wellness resources.
  • Learning, development, and recognition programs.
  • Commitment to DEI initiatives and employee resource groups.
  • Volunteering and Gives Back programs.
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GoFundMe

GoFundMe is a platform focused on enabling people to support causes and individuals. It empowers millions to make a positive impact by facilitating fundraising for various needs, particularly for non-profit organizations. The company provides a SaaS solution to aid non-profits in creating impactful fundraising events and building strong relationships with donors. GoFundMe emphasizes customer engagement and delivers solutions through its dedicated teams and resources.

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