Repairs Coordinator

Job Description

Homeward is seeking a Repairs Coordinator to manage and oversee repair and maintenance projects for residential properties in Mexico. The Repairs Coordinator will coordinate with vendors and contractors, ensure timely completion of repairs, and maintain quality standards. The ideal candidate will possess strong organizational skills, attention to detail, and effective communication abilities. This is a temporary role that will last no longer than 6 months with an opportunity to become permanent.In this role, the Repairs Coordinator will:

• Manage the accurate ordering, budget management, sequencing, tracking, statusing, escalations, and submit invoice reconciliation for repairs that we order with local and national vendors
• Collect bids on make readies
• Coordinate dates across vendors and homeowners (or internal team members) to ensure repairs are scheduled to start in a timely manner
• Efficiently onboard new vendors, collecting critical contact info and onboarding documents (liability waivers, W9s, etc.)
• Meet with vendor relationship managers to review quality issues, escalations, or process challenges, triaging based on urgency and impact
• Work with vendors to solution and unblock repairs that are stuck or need extra muscle to provide leverage to the Market Sales Agents and GM
• Support Market Sales Agents through the repairs process, as needed.
• Prepare regular summary reports on project progress, budget, and issues that arise during the repair process.
• Assist with other repairs and maintenance related projects

The ideal candidate will bring:

• 3+ years experience in real estate or property management.
• Experience working directly with a wide range of clients.
• Strong understanding of construction and repair processes.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Homeward offers:

• Value-Driven Employee Experience