Client Services Representative

Job Description

LetsGetChecked is seeking a Client Services Representative to be the primary point of contact for clients, guiding them through services and addressing inquiries. The representative will ensure a positive experience with health testing solutions, contributing to clients' health and wellness goals.

Responsibilities:

• Provide client support via phone, email, and live chat.
• Develop and maintain product knowledge of LetsGetChecked's health testing products.
• Guide clients through the order placement process.
• Proactively investigate and resolve client issues.
• Deliver clear communication regarding test results and delivery times.
• Maintain accurate records of client interactions.
• Collect and relay client feedback.

Requirements:

• High school diploma or equivalent.
• Experience in client services or customer support.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Detail-oriented with the ability to manage multiple tasks.
• Familiarity with CRM systems is an advantage.
• Empathy and a desire to help clients.

LetsGetChecked offers:

• Health, dental & vision insurance
• 401k Matching contribution
• Employee Assistance Programme
• Annual Compensation Reviews
• Flexible PTO Policy and 3 paid volunteer days per year
• Free monthly LetsGetChecked tests
• A referral bonus programme
• Internal Opportunities and Careers Clinics
• Maternity, Paternity, Parental and Wedding leave