Contact Center Trainer

Job Description

Tamara is seeking a Contact Center Trainer to deliver engaging and effective training programs for new hires and existing team members across customer support, sales, and back-office operations. The primary goal is to ensure contact center staff are fully equipped with the skills, knowledge, and confidence to provide exceptional service and meet performance standards. This role is based in Tamara's Riyadh office and is hybrid.Responsibilities:

• Deliver engaging training content and onboarding programs for new joiners in the contact center
• Facilitate instructor-led sessions (virtual and in-person), ensuring high learner engagement and comprehension
• Coordinate training schedules, logistics, and communications with relevant stakeholders
• Track training effectiveness and engagement using feedback, assessments, and performance metrics
• Partner with quality, operations, and product teams to ensure training materials are accurate and reflect the latest updates
• Identify knowledge or skill gaps and contribute to targeted learning interventions to improve support quality and consistency
• Maintain and update documentation, FAQs, and knowledge base content to empower frontline teams and support scalable learning

Requirements:

• 1-2 years of experience in a full-time trainer role, preferably in a contact center or customer service environment
• Experience supporting onboarding, coaching, or soft skills training is highly valued
• Training of Trainers (TOT) certification is a strong plus
• Strong communication and presentation skills (in English, Arabic is a plus)
• Ability to simplify complex topics into clear, engaging learning experiences
• Adapting to different learning styles; both in virtual & in-person training
• Organised and detail-oriented with strong time management
• Familiarity with digital learning tools or LMS platforms is preferred
• Passion for education, learning, and empowering others
• Proactive, curious, and eager to take initiative
• Team player with a collaborative mindset
• Enjoys working in a fast-paced, dynamic environment
• Committed to delivering high-quality work with consistency

The role offers:

• Opportunity to work with a leading fintech platform in Saudi Arabia
• A hybrid work environment based in Riyadh