Customer Care Senior Advisor

Job Description

Tamara, a leading fintech platform in Saudi Arabia, is seeking a Customer Care Senior Advisor to join their Customer Experience team in Riyadh. This role is pivotal in addressing customer inquiries via phone, email, and live chat, providing accurate information and tailored solutions to enhance customer experiences.Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others.Responsibilities:

• Answering inbound phone calls, emails, and live chats efficiently.
• Identifying customer questions, concerns, and needs.
• Providing accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Striving to meet support metrics while providing excellent customer service.
• Following communication “scripts” when handling different topics.

Requirements:

• Previous customer service experience (1-2 years minimum).
• Native Arabic speaker.
• Fluency in English (B1 profile).
• Proficiency in using computers and internet applications.
• University degree holder.
• Great verbal and written communication skills.
• Ability to handle customer issues and solve problems quickly.
• Flexibility with rotational working hours/days.

Tamara offers:

• Opportunity to work with a leading fintech platform.
• A role that directly impacts customer experience.
• A fast-paced and dynamic work environment.