Associate - Customer Experience

Associate Customer Experience role in Mumbai, India at Salary Finance.

Job Description

Blenheim Chalcot is seeking an Associate - Customer Experience to join Salary Finance in Mumbai. This role is crucial for ensuring regulatory communications are handled efficiently and customers receive exceptional support. The Associate will collaborate with the Customer Service Manager and the London customer operations team to enhance customer service processes. They will gain hands-on experience in a fast-paced environment, supporting the development of GenAI-enabled tech businesses.Salary Finance recognizes the impact of finances on overall well-being and partners with employers to offer benefits that improve employees' financial stability. Their services include savings options, access to earned salary, and affordable loans, all supported by financial education.Responsibilities:

Respond to customer inquiries via live chat and email.
Diagnose and resolve customer queries related to loan applications and payments.
Explain company policies and financial products to customers.
Maintain detailed records of customer interactions in the CRM system.
Escalate complex issues to relevant departments and provide status updates.
Troubleshoot basic technical issues.
Ensure compliance with data protection regulations.
Adhere to standard operating procedures and service-level agreements.
Identify recurring customer issues and suggest process improvements.
Promote customer retention by delivering exceptional service.
Share best practices with colleagues.
Participate in training sessions.