Tech Support Engineer

Job Description

air up® is seeking a Tech Support Engineer to join their team in Munich. The Tech Support Engineer will be the first point of contact for internal users, providing day-to-day support for both on-site and remote workers. This role involves managing the IT infrastructure, including laptops and on-site IT equipment.

Responsibilities:

• Provide responsive and high-quality day-to-day IT support to employees in the Munich office and remote workers.
• Manage the seamless onboarding and offboarding of employees, ensuring their IT needs are addressed promptly and efficiently.
• Demonstrate proficiency in supporting both Mac and Windows environments, addressing user concerns and troubleshooting issues on both platforms.
• Manage and support SaaS tools like Google Workspace, Slack, and others, ensuring employees can effectively collaborate using these platforms.
• Oversee the organization's IT inventory, maintaining accurate records of hardware, software, and peripherals.
• Maintain comprehensive documentation related to IT processes, troubleshooting steps, and user guides for common issues.

Requirements:

• 2+ years of experience in an IT Support environment.
• Experience managing Windows and Mac environments.
• Experience with Google Workspace.
• Familiarity with IT security principles and best practices.
• Ability to work independently and collaboratively in a team environment.
• Excellent communication and interpersonal skills.
• Proficiency in spoken and written English and good command of German.

air up® offers:

• 30 days of vacation
• Discount on products
• Employer-funded pension & location-related insurances
• Purpose-built office in MUC
• Personal development opportunities
• Regular team events
• Start-up spirit
• Workation options