Director of Client Services - EMEA

Job Description

Virtasant is seeking a Director of Client Services for the EMEA region. This role is focused on delivery and building client trust through successful project execution and driving long-term growth. The Director will be the primary point of contact for clients, ensuring project delivery, managing challenges, and expanding the account through excellent service.

What the role involves:
• Owning delivery across complex, enterprise consulting engagements.
• Acting as the primary point of contact for clients.
• Unblocking delivery, managing risk, and keeping projects on track.
• Developing and executing account strategies and growth plans.
• Growing accounts through delivery and identifying new opportunities.
• Coaching and enabling delivery/account teams.
• Managing account operations including SOWs, forecasting, procurement, invoicing, and staffing.
• Bridging the gap between technical delivery teams and business stakeholders.

Requirements:
• 8+ years in consulting or professional services, leading delivery in enterprise environments.
• Experience owning the success of large, complex programs.
• Proven track record of growing accounts through delivery.
• Ability to thrive in fast-moving, lean environments.
• Credibility with both executives and engineers.
• Comfort with ambiguity and setting boundaries.
• Experience managing account financials, delivery teams, and internal operations.

What Virtasant offers:
• Flexible, remote-first working.
• High-trust, high-autonomy culture.
• Opportunity to work with a globally distributed, top-tier team.
• Opportunity to work on high-stakes, high-visibility projects with leading enterprises.
• A focus on delivery, not deckware.
• Room to grow within the company.