Automotive Service Advisor

Job Description

Clutch, Canada's largest online used car retailer, is seeking an Automotive Service Advisor to ensure customer satisfaction and loyalty. The advisor will address inquiries, concerns, and post-vehicle delivery issues promptly. They will collaborate with various teams to resolve customer issues efficiently, exercising good judgment and negotiation skills.

• Responding to post-sale inquiries and escalations
• Collaborating with mechanics, detailers, finance, and logistics
• Resolving real-time customer issues with urgency
• Multi-tasking competing priorities
• Providing authorizations for repairs and reimbursements
• Flagging themes in customer issues

• Automotive experience (dealership, OEM) strongly preferred
• 2-3 years of customer service experience
• Car knowledge, including understanding of automotive systems
• Outstanding communication skills
• Sound Judgement, Problem-Solving Skills, and meticulous attention to detail
• Comfortable in a fast-paced environment
• Customer-focused and patient
• Proficiency in using customer service software and tools
• Willing to work 4 weekdays plus 1 weekend day schedule
• Must be comfortable working 100% on-site at our Mississauga facility

• Autonomy & ownership
• Competitive compensation
• Health and dental benefits
• Opportunities for growth