Technical Support Engineer

Job Description

Paradigm is seeking a Technical Support Engineer to bridge the gap between decentralized trading and user needs. The candidate will deliver technical guidance, collaborate with the development team, and shape the support infrastructure.

Responsibilities:

• Serve as the primary technical contact for users in public channels.
• Act as the first contact for customers who reach out via ticketing system.
• Use tools like Postman, Datadog, and Grafana to debug user-reported issues.
• Work closely with Core Engineering Teams to resolve technical issues.
• Manage the Paradigm Product Knowledge Base, including API documentation.
• Contribute to internal and external documentation.

Requirements:

• Exceptional communication skills with the ability to engage proactively with clients.
• 5+ years of experience in a client facing role
• Experience with Datadog, Grafana, notions of SQL and Python or other scripting languages
• Capacity to operate independently with minimal supervision.
• Willingness to be on-call, including occasional weekends.
• Familiarity with using GitHub for code changes, CI workflows, and feature development.
• Proven experience with API integration and support along with tooling to help debug them such as Postman.

What Paradigm offers:

• Competitive Pay.
• Unlimited vacation.
• Comprehensive packages tailored by country.
• 3,500 USD for your first-year setup, $2,000 USD refresh every 2 years, plus $1,000 USD annually for learning and development.