Associate Principal, Strategy

Job Description

TELUS Digital is seeking an Associate Principal, Strategy to play a leading role in guiding the creation and evolution of digital products and experiences. The Associate Principal will operate at the intersection of Business Strategy, Customer Experience (CX), Technology, and User Experience. They will counsel clients on digital initiatives to drive superior business outcomes in product, employee-facing, and contact center environments. The role requires an in-office presence Tuesdays, Wednesdays, and Thursdays in Vancouver, BC, with occasional travel to client sites.

TELUS Digital is looking for someone who can be a trusted advisor to senior client stakeholders, championing CX-driven digital transformation and helping to define how organizations deliver long-term value through seamless and emotionally resonant customer experiences.

Role involves:

• Telling compelling stories through presentations
• Identifying and articulating business, market, and user goals
• Consulting on customer acquisition, retention, and CX performance optimization
• Leading ideation exercises and driving creative problem solving
• Contributing to commercial activity

Requirements:

• Experience in an agency or consultancy with digital product/software strategy engagements
• Strong grasp of user-centered design principles and CX research techniques
• Experience launching products and leading client engagements
• Significant mobile and emerging technology industry knowledge
• Strong public speaking and presentation skills
• Ability to articulate the business impact of CX-led digital strategies

TELUS Digital offers:

• Healthcare benefits (Medical, Vision, Dental)
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance