User and Infrastructure Success Manager

Job Description

LayerZero Labs is seeking a User and Infrastructure Success Manager to manage and grow relationships with customers, focusing on chains and mid-level accounts. The ideal candidate will build strong partnerships, own customer relationships, and drive product utilization. The role involves working in a fast-paced environment with ambiguity and change.Responsibilities:

• Develop tailored account strategies to drive growth and adoption.
• Lead user onboarding, providing guidance on LayerZero offerings.
• Develop and deliver educational resources and workshops.
• Proactively engage with users to understand their goals and challenges.
• Build relationships with key stakeholders in the industry.
• Identify opportunities for increased adoption of LayerZero offerings.
• Facilitate training sessions and provide hands-on support.
• Monitor and analyze user engagement metrics to assess account health.
• Address inquiries, issues, and concerns related to LayerZero implementation.
• Advocate for user needs within the organization.
• Actively participate in Web3 and blockchain communities.
• Represent the company in community forums and events.

Requirements:

• 2-5 years of business development and/or account management experience.
• A good understanding of the Web3 industry.
• Technical expertise is a plus.
• Natural problem-solving skills and ability to juggle multiple tasks.
• Solid understanding of business development operations.
• Excellent communication and interpersonal skills.
• Proactive and thrives in fast-paced environments.