Clash
of Jobs
Job Description
Pulley is seeking a Customer Success Manager to join their team. Pulley's mission is to make it easier for anyone to start a company. The ideal candidate will thrive in a fast-paced startup environment and genuinely care about founder and executive success. They should combine analytical thinking with exceptional relationship-building skills and approach challenges with curiosity and a problem-solving mindset.
Responsibilities:
- Build and maintain strategic relationships with executives and key stakeholders.
- Analyze customer data and implement proven frameworks to drive Pulley adoption.
- Proactively identify and mitigate customer risks using data-driven insights.
- Gather customer feedback to inform Pulley’s R&D efforts.
- Conduct product training sessions and follow-up engagements.
- Partner with cross-functional teams to deliver services or solutions.
- Lead team initiatives or projects to uplevel the team or department.
Qualifications:
- 5+ years of customer success or account management experience in start-up/SaaS environments.
- Proven ability to build stakeholder buy-in and manage complex stakeholder relationships.
- Exceptional written and verbal communication skills.
- Experience delivering customer training and conducting group sessions.
- Solutions-oriented mindset with a track record of driving change.
- Passionate about delivering a positive customer experience.
- Deep curiosity and aptitude for mastering complex topics.
Benefits:
- Health insurance
- Unlimited PTO
- 401(k) Match
Pulley
Pulley empowers founders by simplifying equity management. The company provides tools to understand and optimize equity, easing the complexities of cap table management. Serving over 4,500 customers including startups like Linear, Runway, and Fathom, Pulley's organic growth is supported by investors such as Founders’ Fund, Stripe and General Catalyst. Pulley delivers accessible equity solutions, enabling founders to focus on building their companies.
All Jobs at Pulley (16)