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CRM Manager

Monzo is seeking a CRM Manager for campaign execution.
Monzo
Remote
Hybrid
On-Site
United Kingdom
USD 92,007 - 119,068
GBP 68,000 - 88,000
Job Description
Monzo is looking for a CRM Manager to help deliver CRM campaigns across its product offerings. The role involves executing customer lifecycle CRM journeys, collaborating with team members, monitoring campaign performance, and developing effective segmentation strategies. The ideal candidate will have a strong understanding of customer engagement and retention, with previous experience launching targeted, data-driven campaigns across multiple channels.

What this role involves:
  • Executing customer lifecycle CRM journeys across multiple touch points
  • Collaborating with team members to deliver campaigns across multiple channels
  • Monitoring campaign performance and ensuring campaigns are executed safely
  • Campaign QA
  • Developing effective segmentation strategies
  • Delivering campaigns with a test and learn data driven approach
  • Owning existing processes and always-on campaigns, keeping these documented and up to date

Requirements:
  • Hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys
  • Experience using a CRM platform for delivery (Braze, ideally)
  • Fintech or Financial Services experience
  • Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions, Looker experience is an advantage
  • Demonstrated experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives
  • Excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities
  • Ability to organise priorities with stakeholders effectively
  • A collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer
  • A problem solving mind, being able to solve potential problems or suggest alternative ways to achieve the desired outcome

What Monzo offers:
  • Salary is £68,000 - £88,000 ➕ stock options
  • Flexible working hours
  • Learning budget of £1,000 a year for books, training courses and conferences
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