Technical Support Specialist, Support Engineering

Job Description

Grammarly is seeking a Technical Support Specialist to join their Support Engineering team in Warsaw. This hybrid role offers a blend of focus time and in-person collaboration. The Technical Support Specialist will play a key role in transforming customer experience through innovative customer care, enhancing Grammarly’s and Coda's product offerings, and ensuring customer retention.

Role Involves:

• Providing timely and empathetic support to users.
• Assisting with account, subscription, and product-related inquiries.
• Troubleshooting technical issues related to Grammarly’s or Coda’s products.
• Reproducing and escalating technical issues to engineers.
• Organizing calls with Enterprise customers to resolve complex issues.
• Collaborating with cross-functional teams to enhance support processes.
• Managing projects that improve team and organizational quality.

Requirements:

• A passion for delivering exceptional customer service.
• Advanced proficiency in written and spoken English.
• Strong critical thinking and problem-solving skills.
• Clear and empathetic communication skills.
• Exceptional attention to detail and reading comprehension.
• Quick learning ability and retention of technical information.
• Previous experience providing technical support.
• Familiarity with operating systems, web browsers, and collaboration tools.
• Embodies Grammarly’s EAGER values.
• Inspired by Grammarly’s MOVE principles.

Role Offers:

• Professional growth opportunities.
• A connected team environment.
• Comprehensive benefits package.
• Increased bonus for specific work hours.