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Job Description
Tandem Bank is seeking a part-time Customer Service Executive to join their team in Cardiff. This role is crucial in ensuring fair treatment of customers and delivering positive outcomes. The ideal candidate will be ambitious, dedicated, and ready to make a significant impact. Tandem Bank is committed to revolutionizing the way people save, borrow, spend, and share, while also focusing on sustainability.
The role involves:
- Building trust with customers by providing tailored information and managing inbound communication.
- Ensuring accurate issuance of regulatory documentation.
- Identifying and referring issues requiring specialist handling.
- Handling customer complaints with a focus on fairness.
- Supporting vulnerable customers and addressing their specific needs.
- Proactively managing arrears and negotiating repayment solutions.
- Conducting Income and Expenditure assessments based on TCF principles.
- Ensuring compliance with Company standards and FCA regulations.
Requirements:
- Team player willing to handle high call volumes efficiently.
- Positive attitude with a flexible approach to meet business needs.
- Excellent organizational skills to manage tasks in a fast-paced environment.
- Honest, reliable, and committed to delivering high-quality service.
- Experience in financial services (desirable).
- Strong understanding of relevant regulations (desirable).
- Proven ability to manage arrears and identify vulnerable customers (desirable).
- Knowledge of FCA rules, CCA, and GDPR (desirable).
Tandem Bank offers:
- £12,500 per annum (pro-rata) with up to 20% bonus.
- Hybrid working model.
- 25 days annual leave plus 8 bank holidays.
- Healthcare cash plan.
- Electric Vehicle and Cycle to Work schemes.
- Pension contribution.
- Discounts on solar panels and UK retailers.
- Paid volunteering days.
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