Clash
of Jobs
Browse All Jobs
Job Description
iCapital is seeking a Vice President for Platform and Client Operations to oversee the delivery of technical and operational requirements for their alternative investments business. This role involves leading a team focused on operational excellence, technical operations, and support, ensuring the quality and efficiency of recurring platform operations while maintaining a client-centric approach. The ideal candidate thrives in a fast-paced environment.
Responsibilities:
- Lead a team executing day-to-day platform operations for the alternative investment business.
- Drive efficiency and scalability within the business-as-usual (BAU) Operations team.
- Manage a dedicated book of alternative investment clients.
- Implement and maintain best practices for documentation, knowledge sharing, and process transparency.
- Work cross-departmentally with client management, product, and fund origination teams.
Qualifications:
- 10+ years of experience in a related industry with 3+ in platform operations, middle office operations, or similar functions.
- Proven experience managing a small operations-oriented team.
- Experience onboarding new hires is a plus.
- Meaningful experience leading operations with ticketing management, client responsiveness, and solving operational and support issues.
- Excellent interpersonal communication skills.
- Exceptional organizational skills and the ability to manage competing priorities.
- Demonstrated leadership over established processes and required enhancements.
- Excellent client-facing skills and communication style.
- Proven leadership experience in managing and developing high-performing teams.
- Alternatives experience is a plus.
iCapital offers:
- Equity for all full-time employees
- Annual performance bonus
- Employer matched retirement plan
- Generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling
- Parental leave
- Unlimited paid time off (PTO)
iCapital
iCapital is a financial technology company that operates an alternative investment marketplace. Its platform facilitates access to public and private market strategies for advisors, wealth management firms, asset managers, and banks, serving the high-net-worth client segment. The company offers services for a substantial volume of client assets invested across numerous funds. iCapital's platform aims to transform the evaluation and recommendation process for bespoke investment options.
All Jobs at iCapital (93)