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Job Description
iCapital is seeking a Vice President for Platform and Client Operations. This role involves overseeing the delivery of technical and operational requirements for iCapital's alternative investments business. The Vice President will lead a team focusing on operational excellence, technical operations, and support, ensuring the quality and efficiency of recurring platform operations while maintaining a client-centric approach. The ideal candidate thrives in a fast-paced environment.
Responsibilities:
- Lead a team executing day-to-day platform operations for the alternative investment business.
- Manage a dedicated book of alternative investment clients.
- Implement and maintain best practices for documentation, knowledge sharing, and process transparency.
- Work cross-departmentally with internal teams to troubleshoot issues and identify platform enhancements.
Requirements:
- 10+ years of experience in a related industry with 3+ in platform operations, middle office operations, or similar functions.
- Proven experience managing a small operations-oriented team.
- Meaningful experience leading operations with ticketing management and client responsiveness.
- Excellent interpersonal communication skills.
- Exceptional organizational skills.
- Demonstrated leadership over established processes and required enhancements.
- Excellent client-facing skills and communication style.
- Proven leadership experience in managing and developing high-performing teams.
- Alternatives experience is a plus.
iCapital offers:
- Base salary range of $140,000 to $180,000.
- Equity for all full-time employees.
- Annual performance bonus.
- Comprehensive benefits package.
- Employer matched retirement plan.
- Generously subsidized healthcare.
- Unlimited paid time off (PTO).
- Hybrid work schedule (Monday-Thursday in office, Friday remote).
iCapital
iCapital is a financial technology company that operates an alternative investment marketplace. Its platform facilitates access to public and private market strategies for advisors, wealth management firms, asset managers, and banks, serving the high-net-worth client segment. The company offers services for a substantial volume of client assets invested across numerous funds. iCapital's platform aims to transform the evaluation and recommendation process for bespoke investment options.
All Jobs at iCapital (93)