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Job Description
Parallel is seeking a Customer Success Manager to join their team. This role is fully remote, with a preference for candidates in the Central/Eastern timezones. The Customer Success Manager will be responsible for customer engagement, renewals, revenue, and satisfaction in schools on the East Coast. They will own the entire customer lifecycle from onboarding through renewal, serving as a trusted advisor to ensure customers maximize the value they get from Parallel and continue to grow with the company.
What this role involves:
- Being the primary point of contact for district customers.
- Establishing long-term relationships with customers.
- Becoming knowledgeable about Parallel’s products and services.
- Providing consistent outreach to customers.
- Leading and managing the full customer lifecycle including customer onboarding.
- Establishing relationships with key stakeholders.
- Being responsible for data updates and accuracy on various platforms.
- Identifying and pursuing additional and new areas of service needs.
- Collaborating cross-functionally with various departments.
Requirements:
- Bachelor’s Degree or equivalent experience in the Education industry.
- 2+ Years of prior experience in customer success in the education space.
- Proven track record in B2B carrying and exceeding quotas.
- Experience developing relationships and building partnerships at various levels within a district.
- Excellent verbal and written communication skills.
- Strong attention to detail and project management skills.
- Familiarity with Salesforce is advantageous.
What Parallel offers:
- A mission-driven culture.
- Opportunity to join a fast-growing startup.
- A flexible, supportive, and collaborative work environment.
- Unparalleled opportunities for growth.
- A female-led and DEI-focused organization.
- A team-oriented environment where people are equipped to succeed.
