Clash
of Jobs
Browse All Jobs
Job Description
Duetto is seeking a Technical Support Specialist to provide timely and knowledgeable assistance to its customers. This is a fully remote position where the specialist will manage cases from start to finish, leveraging a knowledge-centered organization using KCS methodology. The ideal candidate will thrive in a collaborative environment, contributing to a culture of adaptability and continuous learning.
Role Involves:
- Case Management & Ownership
- Knowledge-Centered Service (KCS)
- Swarming & Collaboration
- Defect Identification & Escalation
- Customer Communication
Requirements:
- 2+ years of experience in the hospitality industry or hospitality technology space.
- Prior experience in technical support, including familiarity with ticketing/case management systems, data analysis, and troubleshooting integrations.
- Excellent written and verbal communication skills.
- Proven ability to handle changing priorities, adapt to new challenges, and remain calm under pressure.
Duetto Offers:
- Impactful Work
- Growth Opportunities
- Collaborative Culture
- Competitive Compensation & Benefits
