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Engagement Manager

Engagement Manager at Workato, driving customer success with iPaaS.
Workato
On-Site
United States
Undisclosed salary
Job Description
Workato is seeking an experienced Engagement Manager to join its Professional Services team. This role involves strategic thinking and customer impact, thriving in a collaborative environment. The Engagement Manager will lead the discovery, scoping, and contracting of services engagements, helping customers unlock the potential of Workato’s iPaaS and AI orchestration platform. They will collaborate with Sales, Technical Architects, and Customer Success teams to design tailored services proposals based on customer goals and the GEARS Framework. The Engagement Manager will also maintain close engagement with customers, building strong relationships and ensuring successful outcomes.

Responsibilities include:
  • Identifying services opportunities and generating services pipeline.
  • Driving services sales cycles alongside enterprise software sales.
  • Coaching and guiding internal teams on the services sales cycle.
  • Maintaining forecasting hygiene for professional services opportunities.
  • Understanding customer motivations, business drivers, and strategic goals.
  • Developing territory and account plans aligned with customer business goals.
  • Creating compelling visions and communicating transformative solutions via services proposals.
  • Writing statements of work (SOWs) and navigating legal reviews.
  • Conducting knowledge transfer from pre-sales to post-sales teams.
  • Maintaining client relationships and engaging senior stakeholders.
  • Developing a deep understanding of Workato’s GEARS framework.
  • Ensuring customer satisfaction goals are met or exceeded.
  • Evangelizing Workato and demonstrating its effectiveness for business automation.
  • Becoming a trusted advisor to customers and partners.
  • Contributing to the growth of the professional services department.
  • Enhancing delivery methodology, services practice, and industry POVs.

Requirements:
  • 3+ years of experience selling professional services within a software company, consulting firm, or system integrator.
  • Experience writing statements of work (SOWs) and navigating enterprise legal processes.
  • Demonstrated ability to develop and maintain C-level relationships.
  • Experience fostering and growing accounts.
  • Highly collaborative with excellent communication skills.
  • Ability to thrive in a fast-paced, high-growth environment.
  • Strong interpersonal skills and the ability to work in a cross-functional environment.
  • Excellent verbal and written communication skills.
  • Self-starter with the ability to work independently and as part of a team.
  • Ability to travel up to 50%.

The role offers:
  • Opportunity to work with a leading iPaaS and AI orchestration platform.
  • Collaborative and dynamic work environment.
  • Chance to build strong relationships with customers and stakeholders.
  • Opportunity to contribute to the growth of the professional services department.
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Workato

Workato is a leader in enterprise orchestration, transforming technological complexities into business opportunities for a global customer base. Its AI-powered platform connects data, processes, applications, and experiences, streamlining operations and enabling real-time management of complex workflows. Serving over 400,000 customers, Workato empowers businesses of all sizes to navigate complex workflows, foster innovation, and drive efficiency. The company offers solutions that promote business agility in a rapidly evolving landscape.

All Jobs at Workato (152)