Clash
of Jobs
Browse All Jobs
Job Description
Workato is seeking a Manager of Technical Services to join their Professional Services team. This role combines strategic thinking with customer impact in a collaborative environment. The Manager will lead the Americas West Technical Services team, driving customer success through onboarding, SOW delivery, and strategic services. They will also manage resource allocation, develop team members, and represent Technical Services in customer strategy sessions.
Role involves:
- Leading and managing the Americas West Technical Services team.
- Driving customer success through onboarding and strategic services.
- Maximizing team productivity and managing resource allocation.
- Developing and coaching team members.
- Recruiting and growing talent.
- Coaching team members to become trusted advisors.
- Representing Technical Services in customer strategy sessions.
- Managing customer escalations.
- Tracking and reporting on key metrics.
- Contributing to services offerings.
- Developing expertise in Workato’s frameworks.
- Championing cross-functional collaboration.
Requirements:
- 5+ years of leadership experience managing technical delivery teams.
- 5+ years of hands-on consulting experience in solution design and implementation.
- 2+ years of project or program management experience.
- 2+ years managing global, distributed teams.
- Strong understanding of integrations and systems design principles.
- Deep knowledge of technology and industry trends.
- Familiarity with modern programming languages and RESTful APIs.
- Hands-on experience with leading iPaaS platforms.
- Comprehensive understanding of the SDLC.
- Demonstrated ability to scale and grow technical teams.
- Strong resource management and prioritization skills.
- Excellent communication skills.
- Proactive and self-motivated.
- Willingness to travel up to 25%.
Workato offers:
- Flexible, trust-oriented culture
- Dynamic work environment
Workato
Workato is an enterprise orchestration platform provider that empowers businesses to streamline operations by connecting data, processes, applications, and experiences. Utilizing an AI-powered platform, Workato enables teams to manage complex workflows in real-time, fostering efficiency and agility. Serving a global community of customers, Workato allows organizations of all sizes to unlock new value and thrive in dynamic environments. The company fosters a culture of innovation, flexibility, and trust, encouraging employees to take ownership and promoting a balance between productivity and well-being.
All Jobs at Workato (151)