Technical Account Manager (Orlando, FL PD)

Job Description

Axon is seeking a Technical Account Manager to cultivate long-term strategic partnerships with key customers. This role involves serving as the primary point of contact, offering best practices and technical expertise to help customers achieve their operational objectives using Axon's products. The Technical Account Manager will collaborate with cross-functional teams, providing insights into customer needs and influencing product roadmaps. Responsibilities:

• Mastering all Axon technologies and products.
• Leading business and technical presentations.
• Prioritizing and executing project tasks.
• Providing tier-2 technical support.
• Improving technical documentation.
• Communicating customer feedback.
• Maintaining customer confidence.

Requirements:

• Bachelor’s Degree or equivalent experience.
• 3+ years of experience working with Major City or Enterprise-level customers.
• Proven track record of managing customer relationships and technical projects.
• Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage.
• Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies.
• Excellent interpersonal, analytical, and problem-solving skills.
• Must pass a Criminal Justice Information Services (CJIS) background check.

Benefits:

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.