Operations Manager

Job Description

VML MAP is seeking an Operations Manager to lead the seamless execution of digital cross-channel marketing strategies for global clients from their Toronto office. This is a hybrid role requiring 4 days onsite per week. The Operations Manager will oversee daily operations, implement client campaigns, and ensure staff development. They will manage a team of 8-10 employees, acting as a link between in-house departments and collaborating with colleagues in Copenhagen, Bangkok, Lisbon, and San Jose.Responsibilities include:

• Overseeing team operations and workload distribution.
• Ensuring compliance with Service Level Agreements.
• Recruitment, people management, and development.
• Supporting initiatives by the Operations Director and Global Directors.
• Reporting on progress for internal and external stakeholders.
• Risk management and mitigation.

The ideal candidate will have:

• Experience in omnichannel marketing.
• Solid experience with CRM, digital production, marketing personalization and automation.
• 3-5 years of experience in people and performance management and talent recruitment.
• Proven ability to establish strong personnel and stakeholder relationships.
• Extensive background in project management.
• Client management experience (a plus).
• Excellent communication skills and proficiency in English.

VML MAP offers:

• A multicultural environment.
• A dynamic atmosphere.
• Opportunity to work with global clients.