Associate Customer Support Engineer, EMEA

Job Description

Figment is seeking an Associate Customer Support Engineer, EMEA to provide frontline customer support for its blockchain infrastructure, products, and services. The role involves working closely with developers, engineers, protocol teams, finance, and end-users to resolve technical and other issues, enhancing the customer experience.Figment is a leading provider of staking solutions, helping institutional clients optimize their crypto rewards. The company is committed to transparency and offers competitive benefits.Responsibilities:

• Educate and assist customers and partners with blockchain product usage and best practices.
• Provide technical support and troubleshooting for blockchain platforms, APIs, and integrations.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Maintain technical documentation, knowledge base articles, and standard operating procedures.
• Participate in incident response and post-mortem reviews for blockchain system outages.
• Suggest product improvements based on recurring support trends and customer feedback.

Requirements:

• 2+ years of experience in technical support, DevOps, or backend engineering.
• Understanding of blockchain fundamentals (e.g., consensus algorithms, smart contracts, nodes).
• Experience with Ethereum, Bitcoin, or other blockchain platforms (e.g., Solana, Polkadot, Cosmos).
• Ability to work across time zones and participate in on-call rotations.
• Excellent problem-solving and communication skills.

Figment Offers:

• Competitive benefits.
• Focus on personal career development.
• A culture of honesty, professionalism and risk taking in a high-growth environment.