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Job Description
Flagstone is seeking a Client Service Executive to deliver exceptional service to its clients. The role involves providing support through various channels, understanding the customer journey, and driving continuous improvement. The ideal candidate will have experience in customer support, adaptability, and a solution-oriented mindset. They should also possess excellent communication skills and a strong understanding of financial regulations.
About Flagstone
Flagstone is an online savings platform that is reinventing how individuals, businesses, and charities manage their cash. It is a thriving and profitable business with a unique culture that values kindness, respect, and growth.
Role Involves:
- Providing continuous support to existing clients.
- Understanding the customers full journey.
- Championing the customer at every stage.
- Evaluating and improving the customer journey.
- Collaborating with internal teams.
- Staying informed about industry trends.
Requirements:
- Extensive experience in providing ongoing support.
- Ability to excel in fast-paced settings.
- A forward-thinking mindset to propose and implement innovative ideas.
- Expertise in identifying areas for improvement.
- Exceptional communication skills.
- Proven ability to work collaboratively within a team environment.
- Strong commitment to upholding compliance and regulatory standards.
- Proficiency in engaging with stakeholders at all levels.
- Comprehensive knowledge of financial regulations.
Role Offers:
- Private healthcare
- Life insurance (four times your annual salary)
- Dental/optical care
- Matched pension contributions (5%)
- Income protection
- Around the World in 90 days (remote working)
- £1,000 annual learning bursary
- 25 days holiday (plus bank holidays)
- Home working kit
- Additional 3 days community and charity leave each year
- Quarterly half days for Wellness leave
- Flexible bank holidays
- Gym discount
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