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Job Description
Via, a company focused on transforming transportation through technology, is seeking a Field Operations Manager to join its Transit-as-a-Service (TaaS) Operations team. This role is based in Silicon Valley and requires a fully in-person presence, typically 4-5 days per week. The Field Operations Manager will be responsible for managing daily operations using Via's technology platform, driving continuous improvement, and ensuring operational excellence.
What this role involves:
- Ensuring operational excellence and customer experience
- Overseeing operations in person, including early mornings or evenings as needed
- Managing driver supply to meet demand
- Prioritizing and resolving operational issues
- Responding to driver feedback and customer issues
- Collaborating with a broad interdisciplinary team
- Analyzing metrics/KPIs to optimize operations
Who is the ideal candidate:
- Socially perceptive and environmentally conscious
- A self-starter with a high level of responsibility
- A driven executor with a track record of hitting KPIs and revenue goals
- Team-focused and takes ownership of work
- Experienced in project management and customer service
- Fluent in English, additional languages a plus
What Via offers:
- A generous and comprehensive benefits package, including free medical plans and 401K matching
Via
Via is a technology company transforming global transportation through innovative solutions. Specializing in modernizing public transportation systems, Via develops cutting-edge AI-powered software and technology-enabled operations. Their suite of products digitizes, automates, and enables data-driven decision-making for diverse transportation networks, including fixed-route buses, microtransit, and autonomous vehicles. Via's mission is to enhance accessibility to jobs, healthcare, and education while reducing environmental impact. Founded in 2012, Via partners globally to deliver efficient and accessible transit solutions.
All Jobs at Via (157)